Please read these Terms and Conditions carefully before accepting them. This document constitutes a legally binding agreement between you and WeTalent Pty Ltd (WeTalent) in relation to the services purchased.

By purchasing or using any service provided by WeTalent, you confirm that you have read, understood and agree to these Terms and Conditions.

1. FEES AND PAYMENTS
1.1. You agree to pay all applicable fees for consultations, programmes, mock interviews and any other services purchased from WeTalent, in accordance with the prices and payment terms displayed on the WeTalent website or agreed in writing.

1.2. Unless otherwise agreed in writing, all fees must be paid in full before the service is booked or provided. Instalment payments through Afterpay or another provider may be available for eligible services.

1.3. WeTalent reserves the right to withhold access to a service if payment has not been received, authorised or confirmed by the applicable due date.

1.4. Service fees are determined in accordance with WeTalent's pricing structure and may be reviewed from time to time.

1.5. Price changes will apply to future purchases and new bookings. A price change will not, by itself, increase the agreed price of a service that has already been purchased and paid for.

1.6. The applicable price will be the price displayed or agreed at the time of purchase, subject to any clearly stated terms relating to instalments, additional services or subsequent purchases.

1.7. Fees must be paid in accordance with the applicable prices and payment terms. Discounts, promotional offers and special pricing are subject to the eligibility criteria and validity periods specified.

1.8. Prices must indicate whether Goods and Services Tax (GST) is included or will be charged in addition, where applicable.

1.9. Additional fees, surcharges or transaction costs charged by banks, payment providers or third parties may apply where disclosed by the relevant provider.

1.10. By selecting a payment method, you agree to comply with the applicable terms and conditions of that provider.

1.11. You remain responsible for instalments and any other amounts payable under the selected payment arrangement, subject to your rights under applicable law.

2. BOOKINGS AND CONSULTATIONS
2.1. All bookings are subject to consultant availability and WeTalent's calendar.

2.2. WeTalent reserves the right to reschedule or cancel a consultation where reasonably necessary. In such cases, WeTalent will make reasonable efforts to notify you of the change and arrange an alternative time.

2.3. You must provide at least forty-eight (48) hours' notice of a cancellation or request to reschedule.

2.4. Requests made less than forty-eight (48) hours in advance may result in the session being treated as used, with no entitlement to a refund or replacement session, subject to applicable law and any exceptions approved by WeTalent.

2.5. Cancellation and rescheduling requests must be sent through the communication channel specified by WeTalent, preferably by email, so that they can be recorded.

2.6. Any refund arising from a cancellation will be assessed in accordance with the Refund Policy set out in these Terms and Conditions and applicable law.

2.7. If WeTalent cancels a consultation and cannot offer a reasonable alternative, a new booking or refund for the affected service may be offered, as applicable.

2.8. Completing an online booking request does not guarantee that the time slot is reserved until payment has been received or confirmed and WeTalent has issued booking confirmation.

2.9. Where a time slot is provisionally held while payment is pending, the provisional booking may be cancelled after twenty-four (24) hours if payment has not been received or confirmed. Any new booking will be subject to availability.

2.10. WeTalent is not responsible for holding an unconfirmed time slot if another client books the same time before your booking is confirmed.

3. THREE-MONTH BOOKING PERIOD FOR CONSULTATIONS AND MOCK INTERVIEWS
3.1. Unless expressly stated otherwise in the service description or agreed in writing, you must book each consultation or mock interview purchased within three (3) months of the purchase date.

3.2. The three-month period begins on the purchase date, regardless of when you decide to start preparing your documents or when you are available to attend.

3.3. You are responsible for contacting WeTalent and making the booking within the applicable period. All time slots remain subject to availability.

3.4. The three-month period applies to booking the relevant consultation or mock interview. It does not automatically extend any other deadlines for submitting documents, completing programmes, receiving materials or accessing support.

3.5. Where a programme includes multiple sessions, the booking and completion requirements will be determined by the description of the service purchased, these Terms and Conditions, and any written agreement provided at the time of purchase.

3.6. Any extension of the three-month period must be approved in writing by WeTalent, which may consider exceptional circumstances on a case-by-case basis.

3.7. If you do not book the service within the applicable period, your right to use the service may expire, subject to any rights and guarantees that cannot legally be excluded.

4. CANCELLATIONS, REFUNDS AND NON-ATTENDANCE
4.1. All refund requests must be submitted to WeTalent in writing, preferably by email, and include sufficient information to identify the purchase and explain the reason for the request.

4.2. Requests will be assessed individually, taking into account the service purchased, whether the service has commenced, the work completed, the circumstances of the request and applicable law.

4.3. A refund is not automatic simply because you change your mind, no longer need the service, decide not to proceed or fail to provide the information required to complete the work.

4.4. If the service has not yet commenced, any entitlement to a refund will be assessed in accordance with the applicable cancellation terms, the nature of the service, any work already completed and applicable law.

4.5. Once a service has commenced, your decision to discontinue it does not, by itself, entitle you to a refund for the service or work already completed.

4.6. If WeTalent cancels a service and cannot offer a reasonable alternative, it will assess an appropriate resolution, which may include rescheduling, a credit or a refund for the affected service, as required by applicable law.

4.7. Where a refund is approved, WeTalent will generally process it within three (3) business days of approval. The time taken for the funds to appear in your account may depend on the payment provider or financial institution.

4.8. Fees charged separately by banks, financial institutions or payment providers may not be refundable by WeTalent, without affecting any amount the company is legally required to refund.

4.9. Failure to attend a consultation without the required notice may result in the session being treated as used, with no entitlement to a replacement session, credit or refund, subject to applicable law.

4.10. Arriving late does not automatically entitle you to an extension of the booked session. WeTalent will reasonably assess whether the remaining time can be used.

4.11. Any exception to the cancellation and refund terms must be approved by WeTalent in writing.

4.12. Nothing in this section excludes, restricts or modifies any statutory consumer guarantees, rights or remedies that cannot legally be excluded, restricted or modified.

5. COMMENCEMENT OF SERVICES AND REFUND RULES AFTER COMMENCEMENT
5.1. A service is considered to have commenced when the first consultation, introductory meeting, initial strategy meeting or other actual session included in the service takes place.

5.2. The service commencement date does not depend on the completion of the Resume, Cover Letter, LinkedIn profile or any other materials.

5.3. If the first meeting has taken place but you have not yet provided all requested information or documents, the service will still be considered to have commenced.

5.4. Once the service has commenced, you are not entitled to a refund solely because you decide to discontinue the service, have not provided all requested information or have not yet received the final materials.

5.5. If WeTalent has undertaken substantial work relating to the service before the first scheduled meeting, that work may be taken into account when assessing a cancellation or refund request, subject to applicable law.

5.6. If you do not provide the information, documents or feedback required to complete the service, WeTalent may be unable to finalise or deliver some or all of the agreed materials.

5.7. Failure to provide the required information does not automatically entitle you to a refund, an extension, a transfer or an additional session. Any resolution will be assessed in accordance with these Terms and Conditions and applicable law.

5.8. WeTalent may close a service when the applicable completion period has expired or when you fail to respond or provide the required information within a reasonable period, subject to applicable law.

6. TRANSFER OF SERVICES
6.1. Consultations, career programmes, programme credits, unused sessions and other rights arising from a purchase are personal to the client who made the purchase.

6.2. You may not sell, assign, transfer, gift or make an unused purchased service or usage entitlement available to another person without WeTalent's prior written approval.

6.3. An exception may be considered for mock interviews, provided the transfer is approved in writing by WeTalent before the session takes place.

6.4. Any approved transfer of a mock interview will be subject to availability, the scope of the original purchase and the booking requirements communicated by WeTalent.

6.5. A transfer does not entitle the original purchaser or the recipient to an additional session, an extension of the booking period or a refund.

6.6. A consultation or programme that has already commenced cannot be transferred to another person simply because the original client has changed their mind or no longer wishes to proceed.

6.7. WeTalent may refuse a transfer if it substantially changes the nature of the service, creates operational or scheduling difficulties, or is inconsistent with these Terms and Conditions.

7. CLIENT RESPONSIBILITIES AND SUBMISSION OF DOCUMENTS
7.1. You are responsible for providing accurate, complete and up-to-date information reasonably requested by WeTalent to deliver the service purchased.

7.2. Depending on the service, the required information may include your employment history, qualifications, achievements, career goals, existing Resume, Cover Letter, LinkedIn profile and other relevant documents.

7.3. You are responsible for reviewing all information provided to WeTalent and ensuring that it accurately represents your qualifications, experience, achievements and circumstances.

7.4. WeTalent may rely on the information and documents you provide. Incomplete, inaccurate, misleading or outdated information may affect the quality or suitability of the materials and advice provided.

7.5. WeTalent is not responsible for errors arising from information that you have provided incorrectly or failed to disclose, except to the extent that liability cannot legally be excluded.

7.6. You must respond to requests for information, clarification or feedback within a reasonable period to avoid unnecessary delays.

7.7. You are responsible for ensuring that all information and documents are submitted through the communication channels specified by WeTalent.

7.8. If you do not provide the information or feedback required for the service to proceed, delivery may be delayed and the applicable completion period will continue to apply unless otherwise agreed.

8. PROGRAMME COMPLETION DEADLINES
8.1. Unless otherwise stated in the service description or agreed in writing, you must complete the required stages of the consultancy within forty-five (45) business days from the service commencement date.

8.2. The forty-five-business-day period applies to completing the consultancy and the required stages. It is separate from the three-month period for booking the relevant consultation or mock interview.

8.3. The three-month booking period does not automatically extend the forty-five-business-day period or any other specific deadline set for the programme purchased.

8.4. You acknowledge that delays in submitting information, documents, approvals or feedback may affect the schedule and delivery of the service.

8.5. Any extension must be approved by WeTalent in writing.

8.6. If the applicable deadline expires before the required stages are completed, WeTalent may consider the programme closed and require a new purchase for any additional work or support, subject to rights under applicable law.

8.7. Where practicable, WeTalent will make reasonable efforts to communicate material concerns about delays or outstanding requirements.

9. SCOPE OF SERVICES AND DELIVERABLES
9.1. WeTalent's services may include career consulting, career planning, Resume writing, Cover Letter writing, LinkedIn profile optimisation, interview preparation, mock interviews, job search strategy and related professional development services.

9.2. The exact scope of the service, including the number of sessions, materials supplied, revisions, support period and other inclusions, will be determined by the description of the service purchased and any written agreement provided at the time of purchase.

9.3. Only services and deliverables expressly included in the purchase are covered by the agreed fee.

9.4. Additional consultations, substantial changes to the agreed scope, extra revisions, new documents or other work not included in the original purchase may incur additional fees.

9.5. WeTalent will advise you of any additional fees and obtain your agreement before undertaking chargeable work outside the agreed scope.

9.6. WeTalent may determine the professional methodology and workflow used to deliver the service, provided these are consistent with the agreed scope and applicable law.

9.7. You are responsible for reviewing the service description before purchasing and clarifying any questions about inclusions or limitations before the service commences.

10. REVISIONS AND APPROVAL OF MATERIALS
10.1. Where revisions are included in the service purchased, the number of revision rounds and applicable conditions will be specified in the service description or communicated in writing.

10.2. Revision requests must relate to the agreed scope and be submitted within the applicable delivery or revision period.

10.3. Requests that substantially change the original brief, introduce a new target role, require significant new information or involve additional documents may be treated as additional work.

10.4. Any additional work will be discussed with you before further fees are charged.

10.5. You are responsible for carefully reviewing the final materials and notifying WeTalent of any factual errors or agreed changes within the applicable revision period.

10.6. Once the agreed deliverables and included revisions have been completed, further changes may require a new purchase.

 

11. CAREER GUIDANCE AND NO GUARANTEE OF OUTCOMES
11.1. Career plans, strategies, recommendations and materials prepared by WeTalent are based on the information you provide and the professional assessment undertaken within the scope of the service.

11.2. You are responsible for checking the accuracy of your personal and professional information before using materials prepared by WeTalent.

11.3. WeTalent does not guarantee employment, interviews, visa sponsorship, promotions, salary increases, admission to educational programmes or success in recruitment processes.

11.4. WeTalent does not guarantee that your profile, Resume, Cover Letter or LinkedIn profile will be selected by employers, recruitment agencies, automated screening systems or other decision-makers.

11.5. Employers and third parties make their own decisions based on requirements, processes and circumstances beyond WeTalent's control.

11.6. You remain solely responsible for decisions relating to your career, job applications, employment, professional development and other personal or professional circumstances.

11.7. WeTalent is not responsible for a client's failure to achieve a particular career goal or for losses arising from career decisions, except to the extent that such liability cannot legally be excluded.

11.8. WeTalent provides professional advice and career guidance only and does not guarantee interviews, job offers, visa sponsorship or job placement. Implementing the recommendations and strategies provided is the client's responsibility. Outcomes depend on the client's initiative and execution, as well as labour market conditions. WeTalent is not obliged to follow up on job applications, contact employers or refer clients for vacancies unless expressly included in the purchased package.

 

12. MIGRATION ADVICE AND PROFESSIONAL REGISTRATION
12.1. WeTalent provides career consulting and professional development services. WeTalent does not provide migration advice, represent clients in migration matters or provide visa application services.

12.2. Career discussions may cover your migration history, work rights or immigration-related goals where relevant to career planning. These discussions do not constitute migration advice or an assessment of visa eligibility.

12.3. You are responsible for obtaining migration advice from a suitably registered, authorised or licensed professional in the relevant jurisdiction, where required.

12.4. WeTalent does not guarantee eligibility for any visa, migration programme, sponsorship arrangement or migration pathway.

12.5. Any reference to a potential career pathway or occupation does not guarantee visa eligibility or a migration outcome.

 

13. CLIENT CONDUCT AND PROFESSIONAL ENVIRONMENT
13.1. You must act respectfully and professionally during all consultations, sessions, communications and other interactions with WeTalent.

13.2. You are responsible for the behaviour of anyone you invite or authorise to participate in a consultation or session.

13.3. Abusive, threatening, discriminatory, intimidating, harassing or otherwise inappropriate behaviour towards WeTalent professionals or other clients will not be tolerated.

13.4. WeTalent reserves the right to interrupt, reschedule or end a session where reasonably necessary due to unacceptable behaviour or significant disruption.

13.5. If a session is ended because of your conduct or the conduct of someone accompanying you, WeTalent may refuse to provide a replacement session or refund for the affected service, subject to applicable law.

13.6. Both parties must take reasonable steps to maintain a respectful and professional environment.

 

14. THIRD-PARTY PARTICIPATION AND CONFIDENTIALITY
14.1. If you allow another person to participate in your consultation or session, you are responsible for ensuring that they understand and comply with applicable confidentiality and conduct requirements.

14.2. You acknowledge that information, advice and recommendations shared during a consultation may be disclosed to any third party whose participation you have authorised.

14.3. WeTalent is not responsible for the subsequent use or disclosure of information by a third party whose participation you have authorised, except to the extent that such liability cannot legally be excluded.

14.4. WeTalent will take reasonable steps to protect your confidential information and will not disclose it to unauthorised third parties, except as permitted or required by law or under the applicable Privacy Policy.

 

15. PRIVACY AND PERSONAL INFORMATION
15.1. WeTalent collects and uses personal information reasonably necessary to manage purchases, provide services, communicate with clients and operate its business.

15.2. Personal information may include contact details, employment history, qualifications, career goals and other information you choose to provide in connection with the service.

15.3. WeTalent will handle personal information in accordance with its applicable Privacy Policy and relevant privacy and data protection laws.

15.4. Personal information may be shared with service providers where reasonably necessary to deliver services, process payments, operate business systems or meet legal obligations, subject to applicable requirements.

15.5. You should not provide sensitive personal information unless it is reasonably necessary for the service or specifically requested for a legitimate purpose.

15.6. You are responsible for ensuring that any information you provide about another person has been lawfully obtained and disclosed.

15.7. Further information about the collection, storage, use and handling of personal information is available in WeTalent's Privacy Policy.

 

16. INTELLECTUAL PROPERTY AND USE OF MATERIALS
16.1. WeTalent retains ownership of its pre-existing intellectual property, including proprietary methodologies, templates, frameworks, training resources, tools, processes and other materials developed independently of the work performed for each client.

16.2. Once the applicable fees have been paid, you may use the final materials prepared specifically for you for your personal career development and job search.

16.3. You may not resell, publish, distribute, reproduce for commercial purposes or make WeTalent's proprietary templates, training materials or other resources available to third parties without prior written permission.

16.4. You may not present WeTalent's proprietary materials or methodologies as your own original commercial product.

16.5. Nothing in these Terms and Conditions transfers ownership of WeTalent's pre-existing intellectual property to you.

16.6. Any licence or permission granted under this section is subject to payment of the applicable fees and compliance with these Terms and Conditions.

 

17. SUPPORT AND COMMUNICATION
17.1. Where WhatsApp support is included in the service purchased, the service description will specify the relevant programme and applicable support conditions.

17.2. All services include WhatsApp support, except the Pathway programme, for up to sixty-six (66) days after the consultancy ends, unless otherwise agreed in writing.

17.3. The support period begins on the date the consultancy ends, as confirmed by WeTalent or determined in accordance with the purchased programme.

17.4. Support is limited to the scope of the service purchased. It does not automatically include additional consultations, new documents, extensive revisions, ongoing management of job applications or services not included in the original purchase.

17.5. Support requests submitted after the applicable period may require a new purchase.

17.6. WeTalent will make reasonable efforts to respond to client communications during normal business hours. Response times may vary depending on workload, availability and the nature of the request.

17.7. WhatsApp support does not replace a booked consultation and does not automatically extend the programme completion deadline.

 

18. LIMITATION OF LIABILITY
18.1. WeTalent will exercise reasonable care and skill in providing its services.

18.2. To the extent permitted by applicable law, WeTalent is not liable for losses arising from hiring decisions, recruitment outcomes, employer conduct, third-party systems or other circumstances beyond its reasonable control.

18.3. To the extent permitted by law, WeTalent is not liable for indirect or consequential losses arising from the use of the service or reliance on professional recommendations.

18.4. You acknowledge that career and professional development outcomes depend on multiple factors, including your actions, experience, qualifications, the relevant labour market and decisions made by third parties.

18.5. Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct or any other liability that cannot legally be excluded or limited.

18.6. Nothing in these Terms and Conditions excludes, restricts or modifies any statutory consumer guarantees, rights or remedies that cannot legally be excluded, restricted or modified.

 

19. CHANGES TO SERVICES AND POLICIES
19.1. WeTalent may update its website, service descriptions, booking procedures and policies from time to time.

19.2. Changes to terms applying to future purchases will take effect when published or communicated, as applicable.

19.3. Changes will not automatically alter the essential terms of a service that has already been purchased and paid for.

19.4. Where a change materially affects an existing booking or service, WeTalent will notify you of the change and address the situation in accordance with the original agreement and applicable law.

19.5. Any specific terms agreed in writing for an individual purchase will prevail over general website information to the extent of any inconsistency.

 

20. PROMOTIONS AND FREE SERVICES
20.1. WeTalent may offer discounts, promotional services, complimentary consultations or other special offers from time to time.

20.2. Each offer is subject to the stated eligibility requirements, availability, validity period and other conditions.

20.3. Promotional or complimentary services may be subject to specific booking, cancellation and usage conditions, which will be communicated when the offer is made.

20.4. Unless otherwise stated, a promotional or complimentary benefit cannot be converted into cash, refunded or transferred to another person.

20.5. WeTalent may discontinue an offer for future purchases. Benefits already validly acquired will be honoured in accordance with the conditions applicable at the time of purchase and applicable law.

 

21. MENTAL HEALTH AND PROFESSIONAL BOUNDARIES
21.1. WeTalent's services are intended to support career planning, professional development and employment-related goals.

21.2. WeTalent's services are not a substitute for psychological counselling, psychotherapy, psychoanalysis, mental health care, medical treatment or other therapeutic services.

21.3. If your needs fall outside the scope of career consulting, you are responsible for seeking assistance from a suitably qualified professional.

 

22. GOVERNING LAW AND JURISDICTION
22.1. These Terms and Conditions are governed by the laws applicable in the relevant Australian jurisdiction, subject to any mandatory rules that apply to the transaction.

22.2. The parties submit to the jurisdiction of the courts of the relevant Australian jurisdiction, subject to applicable legal rights concerning jurisdiction and dispute resolution.

22.3. Nothing in this section is intended to deprive the client of any mandatory consumer protection or other legal rights applicable to their circumstances.

 

23. SEVERABILITY
23.1. If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be severed or limited to the minimum extent necessary.

23.2. The remaining provisions will continue in force to the extent that they remain valid and enforceable.

 

24. ENTIRE AGREEMENT AND ACCEPTANCE
24.1. These Terms and Conditions, together with the relevant service description, purchase confirmation and any additional written agreement, constitute the agreement between you and WeTalent in relation to the service purchased.

24.2. If these Terms and Conditions are inconsistent with a specific written agreement relating to a service purchased, the specific agreement will prevail to the extent of the inconsistency.

24.3. By accepting these Terms and Conditions, you confirm that you have read, understood and agree to comply with the applicable provisions.

24.4. If you have any questions or concerns about these Terms and Conditions, you may contact WeTalent before purchasing or commencing a service.

24.5. Nothing in these Terms and Conditions limits any rights or remedies available to you under applicable law.